No win situations
I have not ever had to say "no" as often as I have in the last two or so months in my current job, and it never seems to get any easier. What do you do in a situation where you really should say "no" but you risk pizzing off one of the company's best long time customers?
I chose to say "no", and a few days later received a complaint. Luckily it was possible to smooth the waters and we won the customer back, but why do people expect everything for nothing and hold such little regard for the potential consequences of pushing limits when it is ultimately their own safety at stake?
This problem is not only restricted to within the operator/operation.
520.