If easyjet (management) were seriously interested in on time departures, then they would not persist, at many airports on scheduling the ’20 min turnaround’, this is unachievable 99% of the time and therefore results in a late departure unless one has arrived early. I therefore have no qualms at accepting (ej) passengers who may be running slightly late, the time can often be made up en-route. But as witchdoctor points out it is the passengers who have checked in on time, but don’t manage to find the gate who are the most annoying, but if they make it before their bags are located I will even take these blighters. One of the many problems with the ‘Airline’ program is that most Captains will have nothing to do with it, therefore it focuses on the check in. The poor Servisair staff (dressed in Orange) are under a lot of pressure and have to toe the company line or else, blaming the Captain lets them off the hook.