Hey Ditzy!
Believe it or not but lots of customers run screaming to VMR in absolute tears because they left hair/gum/dummies/diapers/false teeth/dirty or clean underwear/pieces of paper with scribbles in a seatpocket or locker!!!! Yes one wonders what kind of people are they! But hey if finding it and makes the customer happy I guess it's good customer service??? LOL Despite the fact that you may want to wear those blue oven gloves to retrieve their beloved items!!
Oh the satisfaction I get returning their beloved safety pin/diapers/used snotty tissues with important information scribled on it etc to the rightful owners it just so emotional that I'm starting to get tears...*sniffles* if only you were just there to experience it!