First class customer service
I have subscribed to the Botlang airfield manual for last 15 years and I have had the occasional missing plate and once the whole months revision went missing , A quick fax or email corrected the problem within the week.
Two years back they moved offices and the revision to my airway manual stopped tuning up each week that took two emains to sort and a few weeks as they had lost the record of my payment.
However when they did get it sorted they sent the whole new manual set via UPS.
Jepps do make the odd mistake but when you tell them about it corrective action is usualy swift as is the action if you flag up an error on one of there products ( unlike the UK alternative who took three years to act on an error that I told them about on an approach plate ).
On the whole I am very happy with the Jepp service and the product is light years ahead of the others on the market.