Thanks for the time to give us the whole rundown,
Flaps - it certainly puts the whole scenario of what is just termed "air rage incident" (a seemingly sudden, short outburst lasting only a few minutes) into its TRUE perspective ie. one of having to deal with not ONLY the disruptive pax, but also other crew members, and more often than not, other passengers.
It's great to hear stories such as these (Reader's Digest is often a good source), where one person is able to keep his/her thought processes cognitive during critical situations (and others, perhaps not even directly involved, just lose the plot).
Again a bouquet of roses to YOU,
Flaps..........and a bouquet of brickbats, and a big "
thumbs down" for the captain's gutless attitude in not straightaway supporting you (and the rest of the Team members).
Thank you.