And just one more toast to you, FLAPS for following through on this one. My experience with the comparatively few cases about which we (the cockpit crew) have been informed (and I know that there are times when we don't hear about it) has been that the Airline generally tries to dissuade the crew from taking any follow-up action..."Better to have a crew member off with a black eye for a week, than to lose a customer for life!"
Was it the union who helped you hang in? Your own dogged single-mindedness? Or the other crew members?
[Now - back to visions of dominating, whip-wielding, leather strapped females. (Sad but true, we guys sometimes...sometimes....like to let the weaker sex feel important!)]