Whats worth remembering is that QR are short of crew and decent management in general. Yet with no warnings or anything they are prepared to fire decent staff who have helped develop the airline in recent years.
I know its nothing new and probably won't change in the current regime, but the CEO and his servants (that all most are) have to realize that an airline is only as good as the staff that are delivering the product, both in the air and on the ground.
They can pump as much money as they wish into IFE and flat beds but if the boys n girls ain't happy and remain demotivated then thats what shows..... and the paying punters know it!
If you have good staff you have GOT to retain them to build the airline on - not fire them for a slight cock up! QR don't seem to have grasped this concept - even after 10 years
.... how many staff got 10year pins????