Ckin Gal: I haven't had dealing with Aviance at every one of their stations however CWL and BHX are particularly....errrrr....less than satisfactory, shall we say. I've had to file several reports concerning incorrect transit figures and aircraft which arrived at my station loaded totally differently to what the load message suggested. They seem to have an aversion to releasing control of transit flights as well until after the plane has landed with us. I've lost count of the number of times I've had to contact the airlines' operations department to ask them to tell Aviance to release control because I'm fed up with having to do it every week!! I start to wonder who trained these staff!!!!
