The best way to get through to FCL straight away.
1.Phone medical department
2.Claim to be a total arse and humbly ask to be put through to FCL which you ineptly tried ringing in the first place.
3.FCL see the number on their phone as an internal and pick up call straight away thinking i am a pretty nurse(this i give them credit for)
4.Accuse phone system of being an arse and inept for connecting you through the medical department but as they are on the phone i'll ask a few questions anyway.
As much as the above could be construde as a low, filthy trick it does work every time(so i'm told by a friend of a friend and all that). Anyway when in Rome
Good luck with the exams and hope you enjoy the flying ahead of you. Regards Tonker