exactly, i rang last week with a question, response was "ill get back to you.." Did they?? no.
Rang yesterday, it seamed that every office was out to lunch, went from Brisbane, Darwin, Perth all different time zones but just an answering machine answered.
Today finally got on to them, response was ill get back to you. and the guy rang back well the FOI didnt, a cleck did with the answer to my question.
Now if they had an internet based question forum either in pprune or
www.casa.gov.au, and some FOI who answered the questions would be benifical for all.
Just a thought, and that way if casa tell you something its on record too,