Don't know where you get your info from, but the CPT does indeed go non stop MAN-CPT once a week, an additional flt goes via DUB. On a few occassions the returns from CPT have had to make a fuel stop in PMI.
The economy is laid out 2 -3-2 which compares with a scheduled
airline economy class ( rather than the MYT, BAL, 2-4-2 sardine layouts.
Cabin crews have been fine. If you want a direct cheap flt to CPT than you have to accept the slightly inferior IFE, but the aircraft is fine - i've been on it, I've certainly been on alot worse.