not qualified to make a judgement between mainline and BACX, but having worked for Brymon European (remember), franchised to BA, my how we felt, flying around pretending to be BA in our museum piece twinjet fuel/noise converters. How the pax used to love us! (not). How they voted with their feet and went in their droves to EZY and the low costs. Where did it all go wrong? How could they not see that BA was the best?
Guys, the customer is always right!
don't take your eyes off the ball, you might not like your management, but don't drive your customers away. They rely on you, but you depend on them!