Originally Posted by
Cuillin Hills
I treated myself to a Business Class ticket to the US a few months ago (a fair price in the BA sale earlier in the year).
I won’t be doing it again
- slow check in at the CW desks in T3, disinterested, miserable FOH staff who had more important jobs to do than check people in (sitting at the check-in desk completing ‘paperwork’)
- poor quality BA Lounge in T3 - indifferent food buffet, overcrowded, lack of staff, cheap self-service drinks, poor quality wine selection
- indifferent cabin service, service without a smile, 35 minute response time to a call bell (items missing from the seat such as the ANR headset)
- the new club seat on the A350 was very nice
- at the baggage carousel, my two items of luggage were amongst the last of all hold bags to be delivered, despite the ‘Priority’ tags - a 35 minute wait for hold baggage.
Needless to say, British Airways didn’t seek any feedback after the journey unlike other operators - I can see why they don’t ask for feedback.
If I fly with BA again, it will be back to World Traveller Plus and pay a few quid for the Number 1 Lounge in T3.
(Bronze Card holder awaiting this new change with trepidation)
Never use the BA lounges at T3. You could have used the far superior Qantas and Cathay Pacific Lounges instead. Might have put a different complexion on the rest of the trip...