I treated myself to a Business Class ticket to the US a few months ago (a fair price in the BA sale earlier in the year).
I won’t be doing it again
- slow check in at the CW desks in T3, disinterested, miserable FOH staff who had more important jobs to do than check people in (sitting at the check-in desk completing ‘paperwork’)
- poor quality BA Lounge in T3 - indifferent food buffet, overcrowded, lack of staff, cheap self-service drinks, poor quality wine selection
- indifferent cabin service, service without a smile, 35 minute response time to a call bell (items missing from the seat such as the ANR headset)
- the new club seat on the A350 was very nice
- at the baggage carousel, my two items of luggage were amongst the last of all hold bags to be delivered, despite the ‘Priority’ tags - a 35 minute wait for hold baggage.
Needless to say, British Airways didn’t seek any feedback after the journey unlike other operators - I can see why they don’t ask for feedback.
If I fly with BA again, it will be back to World Traveller Plus and pay a few quid for the Number 1 Lounge in T3.
(Bronze Card holder awaiting this new change with trepidation)