Originally Posted by
WHBM
New "brunch" menu seems to have gone down like a lead balloon all round. Just one of many critical articles
British Airways cuts back on in-flight lunch in ‘crackpot’ decision
Always amazing how reductions in service standards are written up as "wonderfully welcomed by customers", isn't it ? It would be instructive to compare this latest long haul Business Class menu with what BA used to serve in economy a generation ago.
I've flown business class on BA several times in the last few months. The standard of service and food out of LHR was exceptional. Could not fault any of it, in fact I thought they'd turned a corner. Then you see the offering on the return flight, especially from the USA. Awful! The staff did their best but the concoction on my plate was just terrible. The yanks do some great food, why can't BA get it on their services?