I am with Freeserve - broadband, USB connection via the Freeserve modem. It ain't red, it is a silver obelisk shaped thingy by CopperJet. OS is Windows ME. Sometimes mine drops the connection, or I deliberately disconnect, and I have no problems reconnecting - just click the icon on the task bar. My first Freeserve broadband modem was that green round flat thingy that looked like a frog. It died after about 7 months. Good ol' Curry's swopped it under guarantee for this silver objet d'art. This reply is probably of no use to anyone I guess.