BA cancelled flight
I have an interesting one for those who are regular SLF with BA.
My SIL and family plus another family flew to Orlando on BA from Gatwick, 8 in party. They were due to come back overnight last Thursday but were contacted on the Wednesday to say the service was cancelled for operational reasons and they were told to fly from Miami on American to LHR and then Uber to Gatwick to pickup their cars to drive North. Unfortunately they also had to return their hire cars to Orlando and catch a train back to Miami .
She is wondering what their position re compensation will be, and wondered as I know they used Amex points to cover the costs of flights so points based. They have all their receipts of course.
My own experience with airlines is generally very good, but I am a good customer of the ones I use, they are not, and I am a rare BA customer. Any ideas from the cabin as to possible outcome / suggestions ? My wife already suggested a Subject Access Request to BA if they prove to be a little negative.
Cheers
Mr Mac
Last edited by Mr Mac; 23rd July 2024 at 14:36.