PPRuNe Forums - View Single Post - Bags still in Heathrow - passengers not informed
Old 4th July 2024 | 12:22
  #40 (permalink)  
WHBM
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Joined: Oct 2002
: PPL
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From: London UK
Originally Posted by +TSRA

As for the second scenario, I doubt highly that all the checked bags for the flight were left behind on a Heathrow-Berlin sector, although it can happen on longer flight segments. That sector is too short, unless they were holding Moscow as an alternate. I just don't see that happening.
One of the more common combinations, actually, even on short hauls. Dispatcher tells crew that loaders are one crew down, it will be another 20 minutes. Crew says departure slot is more important than people getting bags, let's go. Dispatcher makes simple subtraction on load sheet, W&B still in limits. Signed. Shuts door.

Pax at destination told bags "mishandled", when in fact it was the carrier's deliberate decision. Regarding being down on loaders, could have asked the early shift to stay on, but nobody will authorise the overtime payments. Cheaper to stiff the passengers.
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