Originally Posted by
+TSRA
As for the second scenario, I doubt highly that all the checked bags for the flight were left behind on a Heathrow-Berlin sector, although it can happen on longer flight segments. That sector is too short, unless they were holding Moscow as an alternate. I just don't see that happening.
I did say none of *the* checked bags arrived, rather than none of *their* checked bags arrived. This was during the aftermath of the general meltdown at Heathrow so not wildly surprising. My point is extremely poor communication with customers. Many valid points have been made but if the baggage bods in Berlin find the hold empty, can't this be relayed?
(FWIW - I assume it was the whole aircraft but I do know that none of the 50-strong group got their cases until the next morning).