Originally Posted by
+TSRA
, so the solution needs to be in the app itself. A simple "my bag didn't make it" button
Is not going to work if the phone charger was in the lost luggage, whereas an in-flight announcement would allow someone to ration their remaining battery, hold back some of that essential medicine etc.
If you treat passengers like children or cattle, they behave like children or cattle and even the most normally understanding get stressed and take it out on the crew and other public facing members of staff. Treat people like intelligent human beings and, generally, they behave like intelligent human beings.
Maybe fine for those safely locked up at the front, but your convenience is at the expense of the minimum wage handling agent on the ground.
My first "real" job was tracking down lost cargo, thankfully not passenger luggage.