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Old 13th June 2024 | 17:17
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Carrier
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Joined: Jan 1998
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From: Where the job is!
Unable to Save Scanned Files

We have a MacBook Air (mid 2013) that was updated to macOS Big Sur 11.7.10 last year. Our scanner is an Epson ET-2750 bought in late 2021. All worked until the update to 11.7.10. Now when scanning the scanner operates and we are then advised "Scanning Complete" which offers the usual options of add a page, edit, cancel or save the scan but after clicking on SAVE a window opens advising "Unable to Save Scanned Files", with the usual useless "OK" link. On clicking OK the window disappears, as in cancelled, and we are left with the opening Epson Scan 2 window again, ready to do another scan. So the scanner scans but files cannot be saved to the computer.

Both Apple and Epson "support" are of little help. A thread on Apple Support Community by another owner of a MacBook Air (mid 2013) indicates it is a problem with some application permissions being cancelled by the 11.7.10 upgrade but does not provide an answer.

We will appreciate some suggestions on how to get the scans saved. Thanks.
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