I've never had any reason to go to Biggin Hill, but I remember the thread well, and it certainly would have influenced my decision on whether or not to go there had I ever considered a visit.
Very glad to hear that it's all sorted out now. I will now add Biggin to my list of places that I'd be quite happy to go to if the opportunity ever arises!
Out of interest, what do you feel were the factors which influenced this improvment? Do you think PPRuNe played any part? Big/small? Was it more down to complaints through official channels? Or was it simply a temporary staffing problem that would have fixed itself over the course of time regardless of any actions which you or others took?
FFF
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