MAX Crashes
When it comes to the 2 crashes, I think the emphasis needs to be on the design because:
Regardless of the quality of pilot training and procedures, MCAS went against the basic principles of redundancy and ‘failing safe’ and this potential threat could have been minimised with minimal effort. That is the real black mark for Boeing IMO, that and trying to conceal as much information about MCAS as they thought they could get away with.