I've used them frequently bewteen HEL and NCL via AMS over the last year. Staff are OK, food is dire and when they let you down, they do it in style.
A few weeks ago, ex HEL, staff could not book me straight through to NCL (connecting at AMS) - usually there is no problem. However, the aircraft was late out of HEL, late into AMS due ATC and late off due airbridge. Some bonehead in Immigration was going slow so got to D54 for the NCL flight with a few minutes to spare and the aircraft was still on stand and airbridge connected. Staff knew I was ex HEL but said I could not get on since flight was closed. Long and short of it, three hour wait for next flight to NCL.
Two days later, booked through to HEL ex NCL (via AMS). Fifteen minute delay ex AMS due to...late passengers!!!! OK for some.
A week later, an hour's delay out of AMS for NCL due no F/O (had to position from UK, I suspect).
I am using SAS and Finnair again. MAN is less convenient but KLM hack me off. Shame, they used to be quite good.
Last edited by Bus429; 29th January 2004 at 23:52.