PPRuNe Forums - View Single Post - Passenger size a safety issue?

29th January 2004 | 02:20

#9 (permalink)

Globaliser

Too mean to buy a long personal title

Joined: Aug 2002

Posts: 1,981

Likes: 13

From: UK

WN's explanation of its policy can be found here - http://www.southwest.com/about_swa/p...onal_seat.html

Whether or not you agree with their reasons/philosophy, it seems to be a model of how to communicate them clearly to customers.