A friend's father is in charge of one of the 3 ( or 4 ? ) regions of the UK for the current provider as far as maintenance is concerned. If what my friend says is correct, then his father has NO office support, just answerohone , and he spends all his time on the road liaisng with subbies. There is obviously no time, no personnel planned in to do any supervision or quality pass-offs. He has been doing this job for quite a few years, so also under Carillon and the one before them..
Speaking as an outsider, it sounds unbelievably mean to an unspeakable, unacceptable extent.