My issue with them is regarding the medical’s policies, very antiquated and not in the 21st century. Long story very very short, I’m trying to recover 9K spent trying to prove to them that an AME(stay away from him) who misdiagnosed me with a heart condition. Only to be proven wrong by four different specialists/cardiologists later on. Went under the knife to clear any doubts and voila, nothing wrong with it. Medical back, but responding to emails? Nah. Apologies?nah. Money back? Nah. Holding a meeting to discuss flaws in their assessment, as my solicitor pointed out significant failures? The chief medical officer is never in the office…my new AME said they are useless, unable to make assessments with some pragmatism. Two years later after the incident, Someone who never met me or examined me, decided that I needed another investigation, even though they have the surgical intervention results, for something that was proven that was not there. It’s third world stuff. Apparently my BMI says I’m fat(6ft with 92kg, 8% body fat, very muscular). All she needed was to look at me and be pragmatic (oh he’s clearly not fat) but the machine wont tell the whole picture. It’s an absolute joke.