Ryanair’s Michael O’Leary said [[url]https://corporate.ryanair.com/news/ryanair-rejects-nats-whitewash-report/?market=en&fbclid=IwAR3prT8auG3wrZGt_sHH1fFvA0lQJAyJWUKm1HLp ioYJBwVTP5bez-46-xU]:
“Finally, we do not accept NATS claim that it is “not within remit” to provide cost reimbursement to customers. Ryanair pays NATS almost €100m p.a. for an ATC service that is repeatedly short staffed and on the 28thAug, collapsed altogether. The least NATS could and should do is to reimburse its airline customers for the tens of millions of pounds they have spent reimbursing passengers for their hotel, meals and transport expenses, which were entirely due to NATS system failure, and NATS backup system failure on Mon 28th Aug last.
If NATS fail to reimburse its customers for these expenses, then Secretary of Transport Mark Harper should intervene (as the largest shareholder in NATS), and instruct NATS to reimburse NATS airline customers for these right to care expenses.
This Report, which is full of false figures about flight cancellations and delays, and avoids any explanation of why NATS backup system failed so spectacularly will not solve this problem unless NATS accepts responsibility for its incompetence and reimburses airlines and passengers for the avoidable right to care expenses they suffered due to NATS failure on Mon 28th Aug last.”
I bet the contract and legal people at Frequentis are keeping their heads well down...