Gotta say the United service when I used it was brilliant.
I’d booked SYD LAX as didn’t realise there was a BNE LAX. Tried calling and doing online but one of those days where technomology seemed to be against me. As I was flying BNE SYD to get my flight anyway thought I’d rock up at UA counter and roll the die…………
Well Fark me, hello sir, we would love to help, a bit of clicking and clacking and a little issue here and there. Sorry sir we have to charge you a fare difference, erm ok what is it? $33 bwahaha (ok maybe a little diff). Point is it was no effort and they wanted to help.
No I wasn’t flying business but yes premium E and I gotta say the product on a 12 hour journey was pretty good.
Point is now you have multiple options over 1 flight. UA all the way!