Mngmt Mole, it’s sad isn’t it?
The best members in any profession are attracted to, recruited by and employed by premier firms and organisations. They are compensated accordingly. The organisations and firms that pay peanuts and treat their employees as punching bags can only attract people that are unemployable in any other first world country.
CX was once a premier organisation where only the best in the industry were recruited and employed. Due to a toxic management, and a sycophantic/psychotic flight ops team, all that was once great at CX has been squandered away.
The reputation of CX has become a cautionary tale that has spread far and wide and lamented throughout the industry.