A "quality customer" is simply one who buys the product/service, pays on time, does not complain, and perhaps becomes a loyal customer in the long term.
I suspected as much. But it was too good a chance to parade with my Holier Than Thou hat.
But I come back to the sort of person who tends to be attracted to the PPL scene in the first place. Most are not particularly focussed on why they are doing it.
Since that pretty well describes me, i.e. at the outset GA-ignorant and a bit naïve, - let me elaborate: When I turned up for my first lesson I might have recognized a rust bucket, but as to GPS, GNS, Transponder C, King avionics and all the rest none of it meant a thing to me. What I am perhaps saying is that the most modern aircraft and equipment will be one reason why PPLers might want to stay with a particular school or airfield, but it won't necessarily attract new customers.
