The airline is operationally f$&ked. It took 10 years to get it running in a semi efficient way on a shoestring, COVID hits, all the operationally experienced staff went and found other work in a pretty strong employment market and then realised they were much happier not working for Jetstar when they treat you like ****. We are now a mature airline trying to operate with a support structure more suited to a 5 aircraft start up. This will take years to fix.