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Jetstar what is going on?

Old 4th Oct 2022, 06:03
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Jetstar what is going on?

For months now I have been reading about some form of ‘bad luck’ this company has been receiving. I note on last nights news, the bad luck was quoted again in some newly installed executive offering his sympathies, in what would appear was a paid news spot. Last week our business has pushed all new client bookings to Virgin. It appears the customer service part of the business has fallen off a cliff.

Now the technical side. Blunder after Blunder. Fleet breakdowns have been a daily event for as long as I can remember. The 787 fleet clearly needs its heavy check while some old rattlers in the Airbus fleet has cost our business significantly due to breakdowns. What is this about a broken windshield in Hawaii that was only just replaced? Fact or Fiction? Faulty wiring on another 787 in Singapore?

Is it all just ‘bad luck’ or does the C Suite have no idea? Who is actually running the thing?

Now you could say… ‘get what you pay for’ etc.. but it wasn’t this bad a year back or pre covid. It’s all become a disaster within the last half and getting worse.
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Old 4th Oct 2022, 10:59
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If its anything like the parent company, they paid lots of money to say goodbye to lots of talent. And now they can’t replace them. Still an unkillable hydra management model, just no one left to actually, uh…manage. it is what happens when the anti-labour ideology collides with physical reality.
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Old 4th Oct 2022, 22:55
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Rest assured JQ problems is not bad luck but bad management from QF down. They have flogged that dead horse and ridden staff into the ground for years. When you have front line staff such as the pilots and engineers on 5 year pay freezes and having the new QF wages policy of a 2 year wage freeze and capped 2% pay increases into the future rammed down their necks. They now have a work force that could not care less and are more likely working to rule. JQ don’t pick a route or make a single decision without approval from higher up at QF. Your getting Joyced well and truly even when you don’t fly QF. One thing for sure they have ensured Rex and Virgin been given a nice boost.
From what I hear the bullshit will continue well into the new year most likely escalating when pia starts for the Christmas school holidays because of QFs appalling wages offer.

Last edited by Jet Jockey; 4th Oct 2022 at 23:13. Reason: Spelling errors
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Old 5th Oct 2022, 02:12
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If you run in "harvest" mode, eventually there is is no corn. People also develop a surprising immunity from regular flogging. If you disrespect people, they will disrespect you. If you give people a crap product to sell, they won't want to sell it. If you started today, it would take a generation to put the soul back into QF and JQ. Joyce's management style is a disgrace.
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Old 5th Oct 2022, 02:24
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Just lucky right now they have companies like rex to take pilots from. However even a lot of TP drivers are chosing OS jobs over QF group. That is a telling story in itself... and before all the Qdophiles jump up and down I didn't say everyone or even most are going OS, just a far greater amount than usual.
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Old 5th Oct 2022, 02:28
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just no one left to actually, uh…manage
But think of the cost savings, mega bonuses all round.
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Old 5th Oct 2022, 03:23
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The airline is operationally f$&ked. It took 10 years to get it running in a semi efficient way on a shoestring, COVID hits, all the operationally experienced staff went and found other work in a pretty strong employment market and then realised they were much happier not working for Jetstar when they treat you like shit. We are now a mature airline trying to operate with a support structure more suited to a 5 aircraft start up. This will take years to fix.
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Old 5th Oct 2022, 04:37
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Jetstar sounds just like Virgin is now Why would that be I wonder
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Old 5th Oct 2022, 07:25
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Originally Posted by slice View Post
Jetstar sounds just like Virgin is now Why would that be I wonder
In my experience, QF and JQ on their worst days are still better than VA from an organisation and operational management perspective.
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Old 5th Oct 2022, 08:02
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Originally Posted by industry insider View Post
If you run in "harvest" mode, eventually there is is no corn. People also develop a surprising immunity from regular flogging. If you disrespect people, they will disrespect you. If you give people a crap product to sell, they won't want to sell it. If you started today, it would take a generation to put the soul back into QF and JQ. Joyce's management style is a disgrace.
All of that is so true,this greedy mob have no respect for anybody & now,as you say,there is absolutely no loyalty left in the workforce. They have had enough & going above & beyond no longer exists.
When,1 day,somebody in management actually opens their eyes & ears & takes notice,the situation may improve but in the meantime the good will of the workforce is gone & the after effect will continue to be felt.
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Old 5th Oct 2022, 08:21
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I don't see it ever changing, its in their DNA. They don't care if you are disengaged, they don't care if you don't lift a finger to help. The max fuel you take or the duty you don't extend. I honestly think they don't care. They can't be so stupid to not realise... surely..

Management don't care about staff, they don't care about passengers and they don't care about their brand. Just put a cheap Bali on sale and the bogans forget what happened the last time they flew Jetstar. Sales look good and bonuses all round.
​​​​​​I've never heard of an airline before where some crews wear a non company jacket to work because they are embarrassed where they work. That's what JQ has become. It's not a real airline, it's just an embarrassment.
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Old 5th Oct 2022, 08:53
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Why would anything change while pilots line up to be treated like and paid shit, and passengers line up to pay to be treated like shit?

It's not about anyone's DNA. It's about Economics 101.
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Old 5th Oct 2022, 11:21
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It’s now payback time, due to the ridiculous standown provision brought in by the Coalition all those years ago we the pilots now run at 70% productivity and taking sick leave to get paid back for lost wages. 2 year pay freeze? So be it I’ll be off work for 25% of the time to pay for it. There is so much sick leave to take, may as well use it before we die, the training bottlenecks, the idiots not ramping up earlier, so be it I’ll just sit back and laugh while using sick leave. Loyalty is a fickle thing but that horse has bolted they will need at least 15% more pilots to do the same work from here on in, idiots…
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Old 5th Oct 2022, 11:36
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Originally Posted by Angle of Attack View Post
It’s now payback time, due to the ridiculous standown provision brought in by the Coalition all those years ago we the pilots now run at 70% productivity and taking sick leave to get paid back for lost wages. 2 year pay freeze? So be it I’ll be off work for 25% of the time to pay for it. There is so much sick leave to take, may as well use it before we die, the training bottlenecks, the idiots not ramping up earlier, so be it I’ll just sit back and laugh while using sick leave. Loyalty is a fickle thing but that horse has bolted they will need at least 15% more pilots to do the same work from here on in, idiots…
There is a lot of this happening. I know lots of people who are taking two days a month as that is what we accrue in sick leave so why not use it and recoup some of that money.
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Old 5th Oct 2022, 12:28
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Well it's like this;
Last night on "the hundred with Andy Lee" Ch9 the question was, "what mode of transport do Aussies avoid on holidays?"

Comedian answer JETSTAR

Now etched in the Aussie lingo as code for clusterfxxk
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Old 6th Oct 2022, 02:30
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good thing they promoted stephanie tully to CEO JETSTAR then since she done such a great job as head of customer service
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Old 6th Oct 2022, 02:40
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I ST even qualified? or is this another woke PR offering by QF. I hope one of her first order of business is to sort the ground handling out, these guys are so under resourced and under trained it is scary.
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