I have some fond memories of handling the OS contract at LHR, especially the great crews either side of the cockpit door and the long turnarounds with fine hosties that needed entertainment...I digress. Can't say I remember any names here but I have worked this aircraft more than once. A bit worrying as this is the third aircraft I have worked with that has been invloved in a serious incident.
Whatever caused this worrying loss of thrust, I am more than grateful that there were no real injuries, although some may take a while to get over the experience.