Originally Posted by
blubak
Doesnt look like they have much under control at all except the usual excuses & refusal to listen to what is actually going on with their 3rd world attempt at customer service.
They should read some of the letters available at traveller.com.au from people who are getting shafted every day due to the incompetence from these so called airline executives.
Would it be correct to say that Q international does not offer WiFi internet? I only ask in the context of customer service, or more accurately product offering, it is difficult to believe that on an 16+ hour flight, business travellers cannot even send an email.