BA long ago failed to realise that - without tip top IT - they are nothing. Like thousands of companies they saw it as a utility. Noawdays, a true 21st century company is one that STARTS with IT and then looks for what it is going to sell. The obvious example is a certain online retailer named after a river. An airline is an IT company that happens to sell seats on aircraft. Everything has to focus on getting those seats full and off the ground. I have consisently seen BA computer and IT network failures over the last years. I recall one big one where Cruz willingly told the news cameras that they would find out what went wrong and tell the shareholders and passengers. Of course that never happened as they had overseen the cuts that made the mistakes.