Many moons ago a certain airline won a contract worth millions to service and overhaul a fleet of jets from out in the desert, staff were sent to sign the contracts over at the new jet owners HQ abroad, now the airline also had a budget airline and the staff members were booked on a flight out to the HQ’s city, unfortunately the said airline had a policy that fare paying Pax had priority over staff so they were bumped off the jet to allow Doris and her offspring with their £10 tickets to fly off to the sun…. Much apologies over the phone and arrangements made to fly out the next day….. I think you can guess what happened, in the end the Customer flew over to the U.K. to sign the contract.