"The face of Qantas is it’s Cabin Crew. Yep the ones that have to kowtow to all sorts of petulant trumped up frequent flyers using points thinking that they’re so special " Wow True B good thing you aren't part of the cabin crew if that is your attitude to the customers.
You may not have been down back for a while but here is some news. Almost nobody has been able to use Qantas FF for years and most people had millions of points racked up that eventually time expired. They can be exchanged for a toaster however. Qantas FF points are a net negative for the airline now because the fact that they are plainly designed not to be used just builds more resentment among the demographic it should be targeting. The people you are flying almost always paid for their tickets unless they are public "servants" who I assume are obligated to fly Qantas.
It is incredible i think that to date the cabin crew on Qantas have been so professional under the circumstances. Well done to all of those.