Ah yes, TV issues..... When BSB died and I acquired a Sky analogue receiver, a so-called installation expert came along to set it up.
The instruction leaflet clearly stated that before doing anything else, it was necessary to press the button which corresponded to the language you wished to use. But the idiot hadn't bothered to read it, switched it on and pressed '1'. Whereupon all the menus turned into Finnish.... He then spent the next 15 minutes trying to un-Finnish it, until I took the instruction leaflet off him and worked out how to reset it to English. "I'll take it from here, thanks - good bye!" was all I said....