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Old 2nd Oct 2021, 19:51
  #237 (permalink)  
Skipness One Foxtrot
 
Join Date: Dec 2011
Location: London
Age: 42
Posts: 1,578
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I don't understand the missing bit between phoning them and getting the email. Was the email outcome not what was agreed on the call? They do need to refund the upgrade fee, try calling back and speaking to a different agent, it often works.
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