British Airways-2

[PAXboy]

BA up to their usual corporate nonsense. A friend of mine reports:

1. Booked rtn LHR - FCO
2. Rcd email before travel inviting to upgrade to Euro Club for £96 rtn. She accepted.
3. At check in, notified that Club was full and she was being downgraded. Given the phone number to contact for refund.
4. They have not given a refund. They have sent standard 'We know this is not what you expect from our usual high standards blah blah' and oferred £30 compensation.
5. No mention of refunding the £96.
6. After emails pointing this out - Silence. She Tweeted at them - Silence.

Suggestions as to best and quickest and cheapest route to get her £96 back? Naturally, she has not accepted the £30.

I am still amazed that corporates do not understanding the price of customer service. A refund and 250 Avios and this would all be over and customer shrugging their shoulders and not minding.