Feb 2019 - submitted a query regards crediting of Aeroplane MCC course requirements from Helicopters
Dec 2019 - email apologising for the delay and asking if I still want the question answered
Feb 2020 - Question answered
12 month turnaround.
Applied for ATPL(H) also pre-Brexit and was asked to submit scanned copies of my UK EASA ATPL Exams taken at CAA Gatwick as they did not have any evidence I had ever completed them...
Something was wrong before Brexit, at an organisational level, but like others have said who provides the oversight?