I think it’s quite telling that when calling the flight crew licensing department, they feel compelled to add a reminder to customers on the automated telephone system that language of an unprofessional nature will not be tolerated. This in itself must surely give them the hint that they’re punching way below standards. It’s a department for pilots, many of whom are professionals, not the Primark customer care helpline!
With that said, they have been thrust into a situation against their will, they lost a lot of manpower to EASA, and with it went many years of experience. Alongside the brain drain they had departmental reshuffles. They simply didn’t want to be an NAA again. I imagine it’s not easy to claw back that man power and knowledge in the space of a few months - but as a customer, it doesn’t justify the high prices they charge when compared to other more efficient Authorities..!
Last edited by pug; 10th Nov 2021 at 07:44.