One word in all of this...accountability. They provide a thoroughly shoddy service and have always done so, and this has always been apparent. Well before Brexit. The turn around times for correspondence is not acceptable in the 21st century. But who in this country has the power to tell them they need to improve? That's what makes this frustrating. The only people they are answerable to are people who have absolutely no clue about the industry anyway. A law unto themselves. Protests outside the sinking/stinking ship with bells, whistles and horns blowing is the only thing will garner media interest.
Last edited by Smooth Airperator; 22nd Aug 2021 at 16:15.