No chance on the phone for the last three days. Went to Staff Travel this morning 7:15, was #4 in line.
My wife ID90 issued last June 28 with expiry date June 28 2021 was amended for outbound flight in July and return in August.
No question asked.
Staff travel, of all offices, has always been the most helpful.
They will gladly amend your ticket also by phone ...... good luck 😉