No idea why these charities are outsourcing anyway. As soon as private enterprise comes along, the thieving starts. I would never donate to a charity that utilizes a private operator. For-profit just means everybody at the bottom of the totem pole gets shafted. No doubt they'll publish the rudimentary smiling management team image soon - you know the one, standing in front of the machine looking like Bodie, Doyle and Cowley.