Sam Ting Wong
And there you have it. Your admission in writing.
Except as someone above said: you are dense.
And wrong.
I, for one, never needed to “maximise my profit”.
It wasn’t “all about money, (and) nothing else” for me.
I cared about not being lied to, cheated and stolen from.
I would have loved to continue working for cx if there was even a modicum of inspiration or example from management. Not even one manager demonstrated leadership in this outfit.
Not a single one I would have followed into “war” if this were a different industry.
And before you state the obvious that this is not the military: you are absolutely right as not a single one of our “managers” (including your beloved Gus) would have lasted very long.
The equivalent of “war” in this industry exists and I would have loved to work for and have worked for companies I would have gladly given up my “profit” for many years to help their survival.
I know restaurant owners with more leadership skills than current and past cx management.
That and being surrounded by gits like yourself who could only talk about and were interested in themselves and money, make me happy I am no longer part of the cx operation.
Thank you for your honesty.