I had a problem years ago and I told them to hurry up and fix it. I like to get what I pay for or be compensated (and NO, SORRY, no longer cut it, and I tell people how much money is your sorry worth) and the owner threatened me on an email! I was like, who the **** this guy think he is!
Yes you guess it, I did not renew the subscription.
Also they do not clean the advertisements (You will find scams, P2F, Criminals, etc, all kind of things that if you are charging for it you should not list)