What L3 fail to realise is the damage such contracts have going forward when they attempt to attract future business from individuals. Other ATOs will invariably suffer unless they can demonstrate that they are different from such an uncaring Provider.
They need to review their contracts to ensure that to the ordinary man in the street that they are ‘fair & equitable’. Those who care about training will demonstrate positive TLC.
Yes they are a business and yes they need to make a profit, but when you screw the customers in the short term, you the business will undoubtedly suffer in the longer term.
Caring ATOs can actually make some smart moves at L3 expensive mistakes.
‘Customer Experience’ ? ~ some ‘Experience’
Something about a Barge Pole springs to mind....
Last edited by uncle dickie; 26th Sep 2020 at 07:54.