Originally Posted by
JSCL
For the cash element (taxes/charges), only a voucher was offered.
I find that surprising. I have had to cancel two reward flights in recent months, the last one on Friday. The refunded Avios were back in my account as I put the phone down and there wasn't even a discussion about the cash element, the agent simply told me that it would be returned to my payment card within 7 days.
Excellent service (as usual).